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Return Policy

MEKONG ASIAN MARKET RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within (7) days after your received. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email to customer service at info@mekongasianmarket.com to obtain a (Return) Invoice number. After receiving a invoice number and return product list, place the item securely in its original packaging and Goods, Receipt and invoice come with package, then mail your return to the following address:

Mekong Asian Market

Attn.: Return (ECOM Department)

Invoice or order number #…………

Ecommerce Return Package

3400 Rainier Ave S

Seattle, WA 98144

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged:

     ●     Foods, Perishable, Frozen

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(206) 723-9641 (ATTN: ECOM Customer Service)

info@mekongasianmarket.com

Last updated December 11, 2023

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